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Reliable professional service from sanitary specialists

Online shopping offers a number of benefits: the purchase can be made conveniently from home and is ideally fast, easy and secure. A major disadvantage compared to shopping in stores, however, is the lack of on-site advice. In order to combine the advantages of online shopping with those of business shopping, Skybad offers well-founded specialist advice in German, English, French, Spanish and even Turkish.

By phone you can reach our service team Mondays to Fridays from 8.00 a.m. to 6.00 p.m. under the number +49 241 - 5183260. If the hotline should not be manned or you prefer the written form, you can of course also write an e-mail to info@skybad.de at any time. Alternatively, we offer you to use our contact form. Our team will process your request as quickly as possible and then contact you.

In order to provide you with the best possible service, our employees receive regular training and are informed about the latest product information. The many years of experience of the Skybad team in the sanitary area supports our sanitary know-how and our reliability.

No matter if it concerns questions about our products, ordering processes, shipments, assemblies or ideas and inspirations, our qualified staff is happy to answer your questions and look forward to accompanying you on your way to your wellness bath.

We are always available with advice and help!

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees

Open on its own page More information (Your Europe)