Badshop Skybad.de offers buyer protection and security

For Skybad.de the security and the trust of the customers is indispensable, therefore the online shop offers its customers additional security with the on-line purchase by a Trusted Shops certification and an SSL-secured data transmission.

Shopping on the internet has many advantages: it is convenient, fast and easy. But is it safe? How good the service is in the event of a problem, whether your data is safe and whether the online shop is reliable overall, is hard to estimate before you buy it. This is exactly why Trusted Shops introduced the "e", the e-commerce seal of quality in 1999. It gives you as a buyer a reliable orientation and shows at a glance in which online shops you can safely shop and where you can trust in good service - as it is the case with Skybad.de.

During the certification by Trusted Shops, the online bath shop Skybad.de had to undergo a security check, which includes more than 100 individual criteria in the areas of price transparency, security technology, creditworthiness, data protection and customer service. It is no coincidence that Trusted Shops is the market leader for safe shopping in Europe.

In addition, the bath shop Skybad.de offers its customers the Trusted Shops Buyer Protection - a quasi-money-back guarantee. With the Trusted Shop Buyer Protection, the customer secures against a purchase price loss. You can be sure that your money is secured - even if there are problems with the order or the return.

Of course, Skybad.de also offers the customer SSL encryption, which is activated as soon as personal data must be entered during the purchase process. Due to the high security standards, the customer can make without hesitation at Skybad.de its purchases and buy the right products for his bathroom online.

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees