Cancellation policy

Right of revocation

You are entitled to withdraw from the contract within a period of 14 days and without giving any reason.
The period of revocation is 14 days and begins from the day when you or any nominated third person not being the carrier receives the last item of the order.

If you exercise your right of revocation you must clearly express your decision on the revocation to us, Skybad GmbH, Schillerstraße 90, 52477 Alsdorf, eMail, phone +49 (0) 241 - 5183260, by separate mail or by email for example. You may use the attached standard form of revocation not being mandatory.
To observe the revocation period it is sufficient to send the notification of your revocation before expiry of the revocation period.

Please return your articles to:

Spedition Hintzen
At the disposal of Skybad
Hermann Hollerith Str. 1
DE-52249 Eschweiler

Effects of revocation

If you cancel this contract, we have to refund all the payments we received from you, including the shipping costs (excluding additional costs resulting from a different and more favorable delivery method as our proposed standard delivery method) immediately and at the latest within 14 days from the day we have received the notification of your revocation. This refund will be made by the same means of payment that you originally applied for your transaction unless otherwise agreed upon with you. In no case fees will be charged arising from this refund. We are allowed to reject the refund until receipt of the return shipment or until receipt of the evidence of the return shipment whichever is the earliest date.

In case of parcel shipment (for example DPD or DHL) the goods have to be send back or handover immediately and in any case at the latest within 14 days from the day you informed us about the revocation of the contract. The deadline is met if the goods are returned before expiry of the period of 14 days. You have to pay the direct return shipping costs.

In case of truck transport we are going to collect the goods from you. You have to pay the return shipment of which the costs are not more than 99,90 € per return delivery.

The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, quality and functioning of the goods.

The right of revocation does not apply for goods manufactured according to customer’s specifications or have clearly been tailored to his personal needs.

Please return the goods if possible in their original packaging including all parts of the original packaging and all accessories. In order to prevent damages and contamination please use an additional protective external packaging. Should you no longer be in possession of the original package, please make sure that you use a suitable packaging to avoid transport damages. The requests listed in this paragraph are not a prerequisite for the effective exercise of the cancellation.



Form of revocation

To cancel the contract please fill in the form below and return it to us!

Skybad GmbH
52477 Alsdorf



We hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following articles:

Ordered on (*) /received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) – only in case of written notification



 (*) delete as appropriate

Download revocation: